Privacy Policy

This Privacy Policy explains how Sahyadri Nutraceuticals Multitrade Private Limited ("Sahyadri", "we", "us", "our") collects, uses, stores and protects the personal information of visitors, customers and distributors who use our website sahyadrinutra.com, our distributor panel and related services. By using our website you agree to the practices described here.

1. Information we collect

• Identity & contact details: name, mobile number, email address, postal/billing address, date of birth.
• KYC details (distributors): PAN, Aadhaar number, bank account number, IFSC, and copies of documents uploaded for verification, as required for payouts and statutory compliance (TDS).
• Order information: products purchased, invoices, delivery details and transaction references.
• Payment information: payments are processed by our authorised payment gateway partners. We do not store your card number, CVV, UPI PIN or net-banking passwords on our servers.
• Technical data: IP address, browser type, device information and pages visited, collected through cookies and server logs.

2. How we use your information

• To process orders, issue GST invoices, deliver products and provide customer support.
• To register and manage distributor accounts, calculate incentives and make payouts.
• To comply with legal obligations including the Income Tax Act (TDS), GST laws and the Consumer Protection (Direct Selling) Rules.
• To prevent fraud, misuse and unauthorised access.
• To send order updates, account alerts and, with your consent, information about products and offers. You may opt out of promotional messages at any time.

3. Sharing of information

We do not sell or rent your personal information. We share it only with:

• Payment gateways and banks, to process payments and refunds.
• Courier and logistics partners, to deliver your orders.
• Government and regulatory authorities, when required by law.
• Service providers (hosting, SMS, email) bound by confidentiality obligations.

4. Cookies

We use essential cookies to keep you logged in and to keep the website secure. You can disable cookies in your browser settings, but some features such as login may not work.

5. Data security

We use reasonable technical and organisational safeguards, including secured servers and restricted access, to protect your information. However, no method of transmission over the internet is completely secure, and you share information at your own risk. Please keep your login password confidential.

6. Data retention

We retain personal and transaction data for as long as your account is active and thereafter as required for tax, accounting and legal purposes.

7. Your rights

You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements) by writing to us at the email below. Distributors can update most profile details from the distributor panel.

8. Children

Our website and products are not directed at persons below 18 years of age. Distributor registration is open only to individuals who are 18 years or older.

9. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated date.